Oxygen Policy

IN CASE OF EMERGENCY CALL 911

Home Oxygen Safety:
Oxygen is a fire hazard. It will make a flame burn hotter and faster. To keep you and your family safe, it is important to follow safety standards.

Home Safety

Make sure you have working smoke detectors located in:

Every sleeping area
Hallways
Kitchen
Living area
Check each detector once a month, change batteries if needed

Keep a working fire extinguisher in your home-more if you move from room to room. (use type ABC) Keep Oxygen 10 feet away from:

Wood, pellet, coal stoves or fireplaces
Electric baseboard or space heaters
Gas range
Hairdryers, electric razors or electric toothbrushes
Electric blankets
Toys with electric motors
The wall – keep your concentrators at least 3-5 feet away from the wall

Kitchen Safety-you need to be careful with oxygen while cooking:

Keep oxygen 10 feet away from stove top and oven
Watch out for spattering grease-it can catch fire
Microwave cooking is the safest

Warning Signs/No Smoking Signs

NEVER smoke or let anyone smoke while you are using oxygen in your home or in the car
Post NO SMOKING signs in each room where oxygen is in use

General Safety Rules

Be careful with oxygen tubing so you do not trip or it becomes entangled in furniture
Do not use oil, grease or petroleum based products near oxygen
Avoid petroleum based skin moisturizers or creams
Do not use aerosol sprays near oxygen
Do not use alcohol products near oxygen
Be familiar with equipment and safety-ask your Nationwide representative
Be prepared: consider a backup generator
Keep emergency telephone contact numbers posted near your phone
Notify local fire department and electric company, request a "Priority Service Listing", in case of power failure
Create and practice an escape and rescue plan in case of fire
Do not try and repair broken equipment-call Nationwide representative
Do not change the setting on your oxygen without talking to your doctor
Have a plan in case of prolonged power outage
We will contact you and schedule bi-annual maintenance

Oxygen Tank Storage & Use

Only use oxygen tank in case of power failure, emergency or disaster
Call Nationwide Medical if there is any power failure, emergency or disaster
Store out of direct sunlight and away from heat sources
Secure cylinders upright in an oxygen holder
Store in well-ventilated area
Keep all cleaning products, alcohol and petroleum based products away from tank
Never cover tank with tarps, sheets, clothing or other materials

Shipping/Return Policy

We cannot ship oxygen to the following states: Idaho, Maine, Tennessee, Louisiana, Hawaii, and Rhode Island.
We will accept returns on any unopened product within 30 days of the original ship date, excluding any shipping charges. Restocking charges may apply.
Customers who wish to return an item must contact our Customer Service Department at (800) 673-1220 to request a Return Authorization.
cpapnation.com will accept returns on merchandise sold that has manufacturing defects. If the product you purchased has defective materials or workmanship please contact us immediately for resolution and to obtain an RA Number.
For oxygen machines, cpapnation.com will ship a replacement unit within one business day.
Once cpapnation.com has received and inspected the product, you will receive a replacement product or refund. Customers are responsible for return shipping costs unless the item was shipped to the customer due to an error by cpapnation.com or in the event the item was defective.
After receiving a Return Authorization Number, returned items should be sent to the address below along with the RA Number and an explanation of the issue or defect.