How long does it take to process my order?

If we have your prescription on file, or if your are purchasing an item that does not require a prescription, our typical processing time is 1 full business day. This allows us time to choose the best delivery method for urgency, and to prepare your package with accuracy. Orders received during weekends and holidays are excluded from business days and will begin processing the next available business day. To learn more about our prescription policy, please click here.

How will you package my order?

You may receive multiple packages if we choose to split your order in an effort to get you your items as quickly as possible.

How will you send my order?

Your package may be delivered by USPS, FedEx, or UPS. Our team will consider your location and the locaton of the product(s) type to determine the best delivery carrier for your order.

We will send all PO Box orders through the United States Postal Service. USPS is the only carrier permitted to deliver mail to (place mail in) a PO Box. Private shipping companies or carriers, such as UPS, FedEx and Amazon, are not able to deliver to (place mail in) a PO Box.

How can I track my order status?

During the checkout process, you can select to create a Shop Pay account. Shop Pay will store your payment and delivery preferences for eligible websites, and provides order information. Otherwise, we will provide a tracking number for items shipped once established through the shipping carrier(s) to the contact information submitted on your order.

How can I change or cancel a recent order?

Special circumstances exist and our team will put forth our best effort in getting your package to you as quickly and accurately as possible. Please contact us right away if you need to change your delivery location or method. Even if a tracking number is not established, we may not be able to cancel or change an order if it has already been submitted to one of our warehouses.

CPAPnation.com is not responsible for courier delays, failed delivery attempts, or missing deliveries.

How long does it take to receive my order once it ships?

Shipping times in the United States vary by destination and by shipping carrier. Please see the carrier timeframes listed below for more details. Please note that destinations in Hawaii, Alaska, or rural areas may experience longer transit times due to limited availability of transportation.

- USPS: Typically, orders shipped via the United States Postal Service can take up to 9 business days to receive. Please note that only USPS is permitted to deliver mail to (place mail in) a PO Box. For more information, please visit USPS Estimated Delivery Times and USPS PO Box Overview

- FedEx: Typically, orders shipped via FedEx standard/ground shipping can take up to five business days to receive. For more information, please visit FedEx Transit Time Map

- UPS: Typically, orders shipped via UPS standard (ground) shipping can take up to five business days to receive. For more information, please visit UPS Ground Time-in-Transit Map

CPAPnation.com is not responsible for courier delays, failed delivery attempts, or missing deliveries.

How much does shipping cost?

FREE: We offer free shipping on all orders over $49.

$9.99: Orders under $49 will be charged a flat rate of $9.99 for economy shipping.

$59.99: We offer Express delivery (2 business days) for $59.99

Where do you ship to?

We ship to the Continental US for Sleep Therapy and Oxygen orders. Due to shipping restrictions related to Durable Medical Equipment regulations and/or licensing requirements, we do not ship prescription required Sleep Therapy orders to Maine & Tennessee, and we do not ship Oxygen orders to Hawaii, Idaho, Louisiana, Maine, Tennessee, and Rhode Island. 

Where do you ship from?

We ship from our corporate headquarters based in Southern California and/or from multiple fulfillment warehouses across the United States.

Returning an item does not guarantee a refund, credit, or exchange.

Please see return details below or contact us to determine if your specific item/order is eligible to be returned. 

Contact Us
We make every effort to ensure you choose the right products before purchase. We offer detailed product descriptions and images and can assist you during your shopping session via live chat or toll free telephone assistance. 

We encourage you to check your order as soon as you receive it, and to contact us immediately if any item appears to be damaged, defective, incorrect, or missing. 

A refund, credit, or exchange will be issued after we have received the returned product(s) into our facilities and inspected them, although certain exceptions apply. A 15% restocking fee will be subtracted from your refund.

We will accept returns on any unopened, unused product within 30 days of the original ship date.Returns will be processed within 7-9 business days of receiving. Customer assumes responsibility for item return and any return shipping costs.

Return shipping labels will NOT be provided.

CPAPNATION RETURNS 777 S 67th Ave., Suite 150 Phoenix, AZ 85043

A return request can be submitted, processed, and approved if the item is considered Significantly Not as Described. 

An item may be considered Significantly Not as Described if:

The item is materially different from our online description of it.You received a completely different item.The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.The item was advertised as authentic but is not authentic (i.e. counterfeit).The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.You purchased a certain number of items but didn’t receive them all.The item was damaged during shipment.The item is unusable in its received state and was not disclosed as such.

An item may not be considered Significantly Not as Described if:

The defect in the item was correctly described by the seller in its description of the item.The item was properly described but you didn’t want it after you received it.The item was properly described but did not meet your expectations.The item has minor scratches and was described as “re-certified" or "used."The item cost was removed from the shopping cart even though the name or the partial name of the product remained (i.e. Add-on items removed from the cart before checkout and were not paid for).

Item must be received back in the same condition that you received it; unworn or unused, with tags, and in its original packaging within 30 days of the original ship date. After your returned item has been processed and approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well. Original shipping costs and return shipping costs are non-refundable. Return shipping labels will NOT be provided.

Exchange or Store Credit Eligibility

Item must be received back within 30 days of the original ship date. After your returned item has been processed and approved, we will issue you an exchange (selected replacement product must be of equal or lesser value than returned product) or issue you a store credit. Original shipping costs and return shipping costs are non-refundable. Return shipping labels will NOT be provided.

Certain types of items cannot be returned:

Items like perishable goods, custom products (such as special orders or personalized items), and personal care goods. CPAP equipment is personal in nature and typically cannot be returned for a refund whether the equipment shows usage or not. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us to determine if your specific item is eligible to be returned. 

Certain shipping costs are refundable:

Shipping errors like delivery failures, backorderd or delayed items, or for damaged, incorrect, or missing items. Please contact us to determine if your shipping costs are refundable.

Certain situations are typically eligible for a refund, store credit, or exchange: 

We will gladly process a refund, store credit, or exchange for the following situations:if you received a product with defective materials or workmanship.if you received an incorrect product or an incorrect quantity of a product in our error.if you did not receive a product because it is no longer available, on backorder, or was cancelled.if you received an item that was damaged during the shipping process.if your item was purchased more than 30 days ago, but backed by a manufacturer warranty.For all 5 reasons above, we will gladly send a prepaid return shipping label. If an item in your order is one of those reasons above, please contact us as soon as possible so we can confirm it satisfies the return eligibility requirements.

Introducing buy now, pay later with Shop Pay

Split your purchase into 4 easy payments — with no hidden fees, no surprises!*

How it works
1. Add items to your cart.
2. Check out with Shop Pay.
3. Choose to pay in 4 installments.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

PayPal

You can also choose to pay in installments through PayPal Pay or PayPal Credit. Choose PayPal as your payment method during check out and follow their instructions to setup a payment plan.