Frequently Asked Questions (FAQ)

SHIPPING

1. How long does it take to ship?

Our standard shipping arrives within 7-10 business days; but you may experience delays due to COVID-19. For more information, please view our Shipping Policy page.

2. What carrier do you use?

Your package may be delivered by USPS, FedEx, or UPS.

DISCOUNTS

1. Do you offer any Senior Discount or Veteran Discounts?

We do not currently offer individual promotions; however, new email/SMS sign-ups from our homepage pop-up are eligible to receive a 15% off discount code.

2. Do you price match?

We do not currently price match; however, new email/SMS sign-ups from our homepage pop-up are eligible to receive a 15% off discount code.

   3. Do you offer payment plans?

You can choose to pay in installments through PayPal Pay or PayPal Credit. Choose PayPal as your payment method during checkout and follow their instructions to setup a payment plan. 

   4. Do you have a loyalty program?

Yes! Please visit, www.cpapnation.com/pages/loyalty-program, for all the details on our rewards program. 

PRODUCT

1. Do you have cleaning machine recommendations?

We recommend the Lumin; it uses UV light to sanitize and kill bacteria in just five minutes. The Lumin is approved for sanitizing any CPAP supplies AND any non-living item that can fit inside the Lumin tray (hospitals are even using to sanitize COVID masks right now)!

2. Do you have mask brand recommendations?

We recommend the brands: AirFit, DreamWear and ResMed.

3. Help! I think something is wrong with my mask.
   • If it is too tight or too loose, we can assist over the phone ((800) 673-1220).
   • If you have condensation on the face, we can assist over the phone ((800) 673-1220).

4. What is your mask warranty information?

Our mask warranty is 30 days, if purchased through us.

5. Help! I think something is wrong with my machine.

If the pressure feels too high or too low: we can assist over the phone ((800) 673-1220).

6. What is your machine warranty information?
   • Our machine warranty is 2 years, if purchased through us.
   • Our cleaning machine warranty is 3 years, if purchased through us.

7. What is your SoClean and machine warranty?

For ResMed AirSense 10 units effective May 1^st, 2020, if a ResMed customer is no longer able to submit a warranty claim for increased noise due to use with a SoClean device, SoClean will cover the costs of repair. All details regarding this service can be found here: https://www.soclean.com/service.

BILLING THROUGH INSURANCE

1. Can we bill insurance through CPAPnation?

No, if you have insurance please visit NationwideMedical.com for more information on our resupply program.

WARRANTY

1. What is your warranty?
   • Machine warranty is 2 years, if purchased through us.
   • Cleaning Machine warranty is 3 years, if purchased through us.
   • Mask and all other supply warranties are 30 days, if purchased through us.